Shipping & Returns
** We ship worldwide **
FREE* Standard International Shipping:
- Netherlands: all orders above € 50
- EU: orders all orders above € 75
- Canada: all orders above € 100
- Australia: all orders above € 100
* Discount is applied automatically at checkout.
We package your order with care and we always add a free surprise mini cutter, a cute sticker and/or our recipes booklet ánd a discount code for your next order!
PROCESSING TIME
We print to order so please check our processing time before placing your order. The current processing time is always mentioned at the top of the page. The processing time is the time we need to actually print and ship your order and does not include the shipping time.
If you need your order before a certain date or have any questions about the different shipping options we offer please don't hesitate to contact us. We are always happy to help!
SHIPPING TIME
International mail does not have any guaranteed delivery dates due to customs processing so please keep in mind the delivery times below are just estimates.
Minor delays due to customs processing, unforseen weather conditions, transportation issues or higher volumes in the run up to holidays are common. This is out of our hands.
If you need your order before a certain date or have questions about the different shipping options available please don't hesitate to contact us. We are always happy to help!
ESTIMATED DELIVERY TIME FRAMES FOR STANDARD SHIPPING:
- Netherlands: 1 - 2 business days
- Europe: 3 - 6 business days
- United Kingdom: 5 - 8 business days
- USA and Canada: 7 - 15 business days
- Rest of the world: 7 - 15 business days
- Australia and New Zealand: 15 - 30 business days
SHIPPING COSTS
To keep the shipping costs as low as possible for our international customers our standard shipping option is for shipping with regular mail ("snail mail") in a sturdy flat cardboard box WITHOUT tracking or insurance.
Free shipping = our standard shipping option WITHOUT tracking & insurance.
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IMPORTANT NOTE: International buyers are responsible for any and all Import Duties, Customs Charges, Taxes & Additional (Postal) Fees
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STANDARD SHIPPING
All orders shipped with our standard shipping option or using our offer for free shipping will be fitted in a sturdy flat cardboard box that fits your mailbox and are shipped using PostNL with tracking.
>>> If you live in a country with slow and/or unreliable national Postal Services we highly recommend choosing our shipping option with TRACKING & INSURANCE at checkout for faster and more reliable shipping.
SHIPPING with TRACKING & INSURANCE
For faster and more reliable international shipping we recommend choosing our Shipping with Tracking & Insurance option. You can choose your desired shipping method at checkout. This shipping upgrade includes insurance and a tracking number for your parcel. The insurance is valid for up to 6 month's after the shipping date.
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IMPORTANT NOTE: International buyers are responsible for any and all Customs Charges, Taxes & Additional Postal Fees
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RETURNS & REFUNDS
European Union consumer protection law grants you the right to return products within 14 days of receipt for any reason, without penalty. To initiate a return, contact us within this period with your order number and reason for return.
Please note: As we print to order, return shipping costs are the responsibility of the customer. Once returned items are received and inspected, refunds will be processed within 14 days. Exceptions apply to items that show signs of use, damage from improper care, or failure to follow our care instructions.
Our cookie cutters require hand washing only and should not be exposed to dishwashers, hot water, or prolonged moisture. If your items arrive damaged, report this within 7 days with photographic evidence and we will replace them at no cost.
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IMPORTANT NOTE: our cutters are not dishwasher safe and should not be washed or soaked in warm/hot water. Prolonged exposure to moisture, heat and direct sunlight should be avoided.
** HAND WASH ONLY !! **