Shipping & Returns

 

* WE SHIP WORLDWIDE *

 FREE* Standard International Shipping:

  • Netherlands: all orders above € 50
  • EU: orders all orders above € 75
  • US + Canada: all orders above € 100
  • Australia: all orders above € 100

* Discount is applied automatically at checkout.

 

PROCESSING TIME

We print to order so please check our processing time before placing your order. The current processing time is always mentioned at the top of the page. The processing time is the time we need to actually print and ship your order and does not include the shipping time.

If you need your order before a certain date or have any questions about the different shipping options we offer please don't hesitate to contact us. We are always happy to help!

 

SHIPPING TIME

International mail does not have any guaranteed delivery dates due to customs processing so keep in mind the delivery times below are just estimates. Please account for the processing time it will take for us to print, package and ship your order.

 

ESTIMATED DELIVERY TIME FRAMES FOR STANDARD SHIPPING:

  • Netherlands: 1 - 2 business days
  • Europe: 3 - 6 business days
  • United Kingdom: 5 - 8 business days
  • USA and Canada: 7 - 15 business days
  • Rest of the world: 7 - 15 business days
  • Australia and New Zealand: 15 - 30 business days


*** IMPORTANT ***
Keep in mind the indicated estimated delivery time frames are just estimates. International mail does not have any guaranteed delivery date due to customs processing and delays in international shipping happen often and for numerous reasons.

Currently there are problems in many countries due to a shortage of staff at postal operators and customs authorities. This is out of our hands.

If you need your order before a certain date or have questions about the different shipping options available please don't hesitate to contact us. We are always happy to help!

SHIPPING COSTS
To keep the shipping costs as low as possible for our international customers our standard shipping option is for shipping with regular mail ("snail mail") in a sturdy flat cardboard box WITHOUT tracking or insurance.

Free shipping = our standard shipping option WITHOUT tracking & insurance.


STANDARD SHIPPING
All orders shipped with our standard shipping option or using our offer for free shipping will be fitted in a sturdy flat cardboard box that fits your mailbox and are shipped using the regular mail service ("snail mail") WITHOUT a tracking number or insurance.

>>> If you live in a country with a slow and/or unreliable national Postal Service we HIGHLY RECOMMEND choosing our shipping option with TRACKING & INSURANCE or the FedEx shipping option at checkout for faster and more reliable shipping.

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IMPORTANT NOTE: When you accept our standard shipping option as described above and choose not to pay for a shipping upgrade your order will be sent without tracking. We won't be able to track your shipment and we cannot be held accountable for delayed or lost packages.

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SHIPPING with TRACKING & INSURANCE
For faster and more reliable international shipping we recommend choosing our Shipping with Tracking & Insurance option. You can choose your desired shipping method at checkout. This shipping upgrade includes insurance and a tracking number for your parcel. The insurance is valid for up to 6 month's after the shipping date.

FEDEX ECONOMY
The FedEx shipping option is our fastest and most reliable shipping option for international shipping. Fedex is a commercial carrier with their own international network so you won't have to rely on national postal services to deliver your parcel. Fedex shipping always includes tracking & insurance.

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IMPORTANT NOTE: International buyers are responsible for any and all Customs Charges, Taxes & Additional Postal Fees

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RETURNS & REFUNDS

We print to order and therefore we cannot accept returns for change of mind or unforseen circumstances. If you need to change or alter your order please contact us as soon as possible. Once your order has been processed and shipped we will not be able to cancel your order or give you a refund due to the print to order nature of our products.

If your cutters are damaged on arrival we are more than happy to replace them. Please send us a picture of the damaged item(s) and the damaged shipping box and we will resend your order. You must report your damaged item within 7 days of receiving your order.

IMPORTANT NOTE: our cutters are not dishwasher safe and should not be washed or soaked in warm/hot water. Prolonged exposure to moisture, heat and direct sunlight should be avoided.

** HAND WASH ONLY !! **